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1800 M Street features an electronic perimeter access control system monitored by Kastle Systems. Outside business hours, tenants have access to the garage(s) and building entrances through the access control system.


The exterior doors to the building are open from 7:00 AM to 6:00 PM Monday through Friday, after which time the building is automatically locked by the computerized building access system. The building will also be locked during building-recognized holidays. 


Upon your move-in, access cards will be issued which provide building entry after hours. 

The following guidelines and rules should be followed for building access cards: 

  1. Should you require additional or replacement cards, please submit a work order in Building Engines. 
  2. All employees should be instructed not to lend their card to others and to keep the card in a safe place. 
  3. Should an employee be terminated or leave the company and not return their card, please promptly complete a work order with the name of the person and the card number so that we may deactivate the card. 
  4. Although the system has a record of card numbers and holders, we strongly recommend that each tenant maintain a record of employee names and card numbers for your files. 
  5. Upon move-out, all access cards must be immediately turned in to the Management Office. 
  6. All access card requests must be accompanied by a photo. Employees who need an access card may see security in main lobby to take a picture or provide a picture of their own to attach to the work order request. 

1800 M Street is equipped to allow mobile credentials at building access points. Please contact the Property Management Office to inquire about this feature. 


Visitors must be entered into Kastle Visitor Management with their full name prior to arrival at the building.  After a visitor has shown his or her photo ID to the lobby desk attendant(s), Security will notify the Tenant’s main contact of their arrival, to confirm if the visitor can be sent up to the Tenant’s premises at that time. 

Please be sure to enter all dates/times that each visitor will be onsite, as this will help make the process as seamless as possible.




Security services at 1800 M Street are provided 24 hours a day, seven days a week. Security officers assist visitors, monitor access, and prevent solicitors from entering the building. The security desk is located in the main elevator lobby of each tower. Building entrances are secured after business hours and unlocked between 7:00 AM to 6:00 PM Monday through Friday. 

You may call the lobby security desk directly at 202.507.1233 for the South Tower Lobby Desk and 202.507.1289 for the North Tower Lobby Desk. You may also contact the Property Management Office at 202.452.1800 to provide a radio dispatch.



For your safety, we ask that you review and follow our recommended building safety guidelines available in the Building Policies & Procedures section of this handbook. While not exhaustive in scope, the list may be used as an aid in establishing adequate internal security procedures. 


1800 M Street uses the Building Engines work order system, which allows tenants to submit work orders and make reservations for the loading dock and rooftop terrace. Building Engines immediately alerts the Property Management Office to an issue and is the preferred way to receive maintenance requests. Building Engines can also be conveniently accessed on the Tenant Resources page of our website


Each Tenant is responsible for designating at least two Tenant Administrators to authorize certain types of activities on behalf of the Tenant, including work orders.   

Your Tenant Administrators are empowered to determine the following for your firm: 

  • Persons who will be granted after-hours access to the Building
  • Lock changes and/or the ordering of additional keys
  • Authorization for improvement work that is billable to the Tenant
  • Persons who should be notified in case of an emergency
  • Persons who will comprise your emergency life-safety team

If your designated Tenant Administrator should change, please contact the Property Management Office immediately to ensure that we have up-to-date records. 

All Tenant Administrators will have access to Building Engines, which will make it possible to track service requests; however, feel free to call the Property Management Office for any situations that require immediate attention.


Your Property Management Team is dedicated to servicing the needs of each tenant. We encourage you to share your questions, comments, concerns, and complaints with our team, so that we can best respond to ensure we maintain our standard of exceptional service. 

As a reminder, the Property Management Office is open 8:30 AM until 5:30 PM, Monday through Friday, excluding holidays. After hours and on weekends, on-site security can be reached at 202.452.1800. In the event of an emergency, a member of the Property Management or Engineering teams can be reached after hours through on-site security. 

How to report a building problem/request (of any nature): 

  1. Report the problem/request to your in-house Tenant Administrator
  2. Tenant Administrator submits a request via Building Engines and follows up with a call to the Property Management Office
  3. Identify the nature of problem/request, i.e., “office too hot/cold, light out, toilet overflow, needs special cleaning”
  4. Identify location of problem/request, e.g., “18th Floor, Keith Hyde’s office, Northwest corner”, always report the name of the person experiencing the problem so that we can follow up with that person
  5. Indicate the priority level of the request

The Property Management Team logs all calls and dispatches them to the appropriate party (engineering, cleaning, etc.).



All problems/requests are handled on a priority basis and will be responded to as quickly as possible. For any situations that require our immediate attention, please also contact the Property Management Office. 

Priority Levels: 

  • Priority 3: Immediate concern for safety and integrity of staff and items in your area.
  • Priority 2: Zero concern for safety of staff and some concern for integrity and items and your area.
  • Priority 1: Zero concern for safety of staff or integrity of your area but would like attention of building staff as soon as someone becomes available.

Routine service requests include: 

  • Lock and key requests (must be coordinated by the building)
  • Lighting requests (bulb out....)
  • Plumbing requests
  • Temperature/HVAC requests (too hot or too cold…)
  • Electrical problems
  • Mechanical problems
  • Daytime janitorial “clean-ups”
  • Restroom supply requests
  • Telephone Closet/Electrical Closet Access

Please note, building personnel are not authorized to repair any personal property items including furniture, equipment, etc. The response time for common requests will be responded to as soon as possible but may take up to 24 hours depending on building activities. 


From time-to-time, tenants may require additional services not provided for in their lease agreement. Should you require this type of service, our maintenance staff would be happy to assist you for a fee. Jobs scheduled after normal business hours will be charged at an overtime rate. Please contact the Property Management Office for current pricing for these services. 

Tenants may also require special services including minor remodeling or other construction work. Such alterations require approval by the Property Management Team prior to work commencement. Should you require an outside contractor, the Property Management Team will be happy to provide you with a list of approved contractors. Tenants with specific questions regarding alteration work should consult their Lease to familiarize themselves with applicable terms and conditions and contact the Property Management Office for assistance.



HVAC services are provided to each Tenant per their lease specifications, typically Monday through Friday, from 8:00 AM to 8:00 PM and on Saturdays from 9:00 AM – 1:00 PM, excluding holidays. 


After-hours HVAC service can be made available at the Tenant’s expense; however, please keep the following information in mind: 

  • To provide after-hours HVAC services, engineering labor must be scheduled in advance. To make sure that an engineer is available to provide requested services, please submit your request through the Columbia Tenant Work Order System at least 48 hours in advance. 
  • Invoices for after-hours HVAC service will be sent to your firm following the date of service based upon the rated defined within your Lease.


As a reminder, personal heaters of any kind are not permitted anywhere in the building.


Indoor environmental quality is a critical component of healthy buildings. Numerous studies have confirmed the effect of the indoor environment on the health and productivity of building occupants. Ventilation, thermal comfort, air quality, and access to daylight and views are all factors which play a role in determining indoor environmental quality.

Your building’s base systems, building common areas, and individual elevator cabs have been equipped with the latest bipolar ionization (BPI) technology. BPI is an air purification system that restores clean air to indoor space by safely emitting both positively and negatively charged particulates that attach to and deactivate harmful substances like bacteria, allergens, smoke, mold, and viruses. 


We regularly test the IAQ of your building to ensure our efforts are achieving an optimal indoor environmental quality for you and your team. For more information on your building’s IAQ, please contact your Property Management Team.



Common areas are maintained by the Building Janitorial team. Night cleaning is provided as per the scope of work defined in your company’s Lease. Additional porter services are available on request. Invoices for additional service will be sent to your firm following the date of service based upon the current rates.


Day porters are on duty Monday through Friday from 8:00 AM to 10:00 PM to keep the lobbies, corridors, restrooms and building perimeter clean during working hours. If you observe a janitorial problem in any of these areas or otherwise, please call our office so that we may immediately dispatch a day porter.

A tenant may request Day Porter assistance by submitting a request through Building Engines.


For the removal of large amounts of paper, cardboard, and any other paper related recyclables, please request a plastic bin. All tenant requests for bins must be completed via Building Engines.


Nightly janitorial services are provided Monday through Friday evenings. Routine cleaning includes but is not limited to dusting, vacuuming, emptying wastebaskets and damp-mopping your kitchen area. In addition, all restrooms and common areas are cleaned and stocked each night. Additional cleaning services are provided on a monthly, quarterly, and annual basis. If you discover that an area in your suite has been overlooked, please advise the Management Office so that we can ensure better service for you in the future.


As a reminder, please do not place any object near or against trash receptacles if the material is not to be thrown away. Labeling items not placed inside trash receptacles as trash and/or recycling is encouraged.


1800 M Street has a green cleaning policy and plan in place focused on reducing the overall impact of cleaning on health and the environment through a variety of measures, including the use of low-environmental impact cleaning products. For details, please see “Our Green Cleaning Policy” in this Handbook under “Sustainability, Energy Conservation, and Green Services.”


Exterior and Interior window cleaning is performed biannually. The Property Management Team will notify all Tenants in advance of the date(s) on which the window cleanings will occur. To protect your office and team’s belongings, we ask that all personal property, boxes, and equipment be moved away from the windows prior to when the window cleaning begins.   




The city does not permit any electronic waste in the regular trash flow.  Electronic waste includes computers, printers, copiers, telephones, remote controls, etc.  An outside vendor must be contacted to pick up e-waste.  The Property Management Office can provide contact information for e-waste vendors.  Property Management also hosts an e-waste pickup event for all tenants annually.  The building will accept recyclable items from both the office and items brought from home. A full list of acceptable items will be provided with the Tenant Notification of the event.



1800 M Street manages indoor pests in a way that protects human health and the surrounding environment by adhering to the principles of the Integrated Pest Management (IPM) system. IPM is a sustainable, science-based, decision-making process that considers the life cycles of pests and the environments in which they thrive to control pest damage with minimal harm to people and the environment. IPM includes preventative measures to avoid the need for extermination while using safe, environmentally friendly pest control practices. Below are a few tips to help do your part: 


  • Do not keep open, unsealed food in desks or file cabinets.
  • Clean up crumbs or spilled drinks — even a few crumbs or a small spill can attract unwanted pests.
  • Do not over-water plants.
  • Rinse and dry recyclables before placing in bins.
  • Keep work areas neat and organized.
  • If you do see a pest, call the Property Management Office promptly.


The building is equipped with 10 passenger elevators and 2 service elevators. Passenger elevators are for the exclusive use of people. Carts, dollies, hand trucks, large packages, etc. are not permitted on passenger elevators and must be transported via the service elevators. 

Delivery of all large materials and supplies must be done via the service elevators. Please note service elevators are restricted to building staff, contractors, delivery companies, and movers; if tenant employees need to move large items, please notify the Property Management Office. More information about the service elevator can be found under “Loading Dock and Deliveries” in this Handbook.


All passenger and freight elevators are professionally maintained and are inspected regularly to ensure proper operation and safety.  Should you encounter any irregularity or interruption in the operation of the elevators, please note the car number and notify building security or the property management office immediately.


If you become trapped in an elevator – 

  1. Remain calm.
  2. Use the car emergency call button, intercom or telephone to contact building or emergency personnel.
  3. Please be prepared to provide the car number and location of the car if it is known.
  4. Never attempt to force the elevator doors or exit the elevator yourself and never accept the help of anyone except building personnel, elevator company personnel or emergency responders to exit the car. Doing so can be highly dangerous and may result in serious injury.  Wait for help to arrive.

If Electrical Service Is Interrupted: 

If normal electrical service to the building is interrupted, elevator lights will blink, and elevators will stop temporarily. They will then automatically return to the lobby level one-by-one and open doors for you.


There are four emergency stairwells that service the building. Stairwells are located near the elevator banks and common area restrooms.

Never prop stairwell doors open, as this may compromise the balance of the HVAC system and may create a serious breach to security and fire protection. The only way out of a stairwell is to go down to the ground floor and exit the building. 


Stairwell doors are locked at all times to prevent entry onto a tenant floor.  Stairwells are for emergency use only and should not be used under normal circumstances. 



Deliveries of packages, supplies, or office equipment requiring the use of dollies or carts should be delivered via the Loading Dock, between the hours of 8:00 AM and 5:00 PM, Monday through Friday. Use of the service elevator(s) during this time is on a first-come, first-serve basis. Please note that no pallet jacks are allowed in the main lobby or the B1/Concourse level; they are not permitted beyond the loading dock. 

Building personnel including Engineering and Security are not permitted to accept deliveries of any kind (furniture, supplies, etc.) on your behalf. The Property Management Team cannot be held responsible for deliveries made to the building lobby. 


Loading Dock Measurements 

  • South Loading Dock 1: 15’ W x 60’ D x 14’ H
  • North Loading Dock 2: 15’ W x 51’ D x 14’ H

Service Elevator Measurements 

  • Cab: 70” W x 63” D x 118” H
  • Front Door (opens to Lobby): 41 ½” W x 96” H
  • Rear Door (opens to service hallway): 42” W x 84” H


1800 M Street has standard signage guidelines for the Main Lobby Building Directory, Floor Directory, and Suite entrance locations. Tenant Administrators should submit all signage requests and/or signage changes in writing to the Property Management Office. 



Requests should include the exact spelling, punctuation, capitalization, line presentation and spacing requested. The request will be reviewed for compliance with building standards as well as conformance with individual lease criteria. A quote will be provided for approval prior to implementation. 


Copyright 2024 by Columbia Property Trust.